Shipping & Processing
How long does it take to process my order?
All items are handmade and ship within 3–5 business days of purchase. During busy seasons or custom drops, it may take a little longer. You'll receive a confirmation email as soon as your order is on its way.
How long will delivery take?
U.S. orders: Shipped via USPS First Class or Priority Mail — estimated delivery is 3–7 business days after dispatch, with tracking provided.
International orders: Shipped via USPS International — estimated 2–4 weeks depending on your location and customs. Buyers are responsible for any customs duties or import taxes.
What if my package is delayed or shows as delivered but I haven't received it?
Please check with your local post office and neighbors first. We are not responsible for carrier delays, weather, or customs holds. Lost or stolen packages are not eligible for a refund, but we'll do our best to help you file a claim.
Can I change my shipping address after ordering?
Please double-check your address at checkout — we're not able to reroute orders shipped to an incorrect address provided at the time of purchase. Contact us as quickly as possible if you catch an error.
📦 Full details: Handmade Shipping Policy & Details
Sizing & Custom Orders
Are the spoon rings adjustable?
Many of our spoon rings are adjustable and can be gently bent to fit most finger sizes. If a listing specifies a set size, that will be noted in the product description. When in doubt, feel free to message us before ordering!
How do I find my ring size?
A simple way to measure at home: wrap a thin strip of paper around your finger, mark where it overlaps, then measure the length in millimeters — that's your circumference. Most ring size charts can convert this to a standard U.S. size. Reach out if you need help.
Do you make custom or personalized jewelry?
Yes! We take custom and heirloom spoon orders on a limited basis. Please contact us before placing an order to discuss your vision, timeline, and availability. Custom and personalized items are final sale and cannot be returned.
Returns, Refunds & Warranty
What is your return policy?
We accept returns within 14 days of delivery for items that are unused, in original condition, and in original packaging. To start a return, email us with your order number and reason — we'll send return instructions. Return shipping costs are the buyer's responsibility unless the item arrived damaged or incorrect.
What items cannot be returned?
Final sale items include: custom/personalized pieces, sale items, and gift cards. Because many pieces are one-of-a-kind, exact exchanges are not possible.
My item arrived damaged or incorrect — what do I do?
Please contact us within 5 days of delivery with your order number and a photo. We'll make it right with a replacement or full refund.
Do you offer a warranty on your handmade jewelry?
Yes — our bracelets are backed by a 90-day craftsmanship warranty. If a bracelet breaks due to a construction issue (broken clasp, detached component, etc.) within 90 days of purchase, we'll offer a free repair using the original components when available. This warranty does not cover damage from wear and tear, water, chemicals, or accidents. Email us with your order number and a photo to get started — you'll be responsible for return shipping costs.
📄 Full details: Return & Refund Policy | Bracelet Warranty & Repair Info
Care Instructions
How should I care for my handmade jewelry?
To keep your pieces looking their best:
- Remove jewelry before swimming, showering, or applying lotions, perfumes, or cleaning products
- Store in a cool, dry place — ideally in a pouch or jewelry box to prevent tangling and tarnishing
- Polish gently with a soft, dry cloth to restore shine
- Avoid prolonged exposure to direct sunlight or humidity
Will my jewelry tarnish?
Some metals (like silver-plated or vintage spoons) can tarnish naturally over time — this is normal and can usually be polished away. Keeping pieces dry and stored properly slows the process significantly.
Still Have Questions?
We'd love to hear from you! Email us at tiinnag@comcast.net and we'll get back to you as soon as possible. Thank you for supporting handmade! 💛